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Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh persepsi konsumen terhadap niat beli pada platform e-commerce. Fokus utama penelitian ini adalah bagaimana kualitas website, reputasi merek, kepercayaan, dan persepsi risiko memengaruhi persepsi konsumen, yang selanjutnya berdampak pada niat beli. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling (SEM-AMOS). Data yang dikumpulkan melalui kuesioner online sebanyak 200 responden pengguna aktif e-commerce, khususnya Shopee, di Indonesia. Hasil penelitian menunjukkan bahwa kualitas website, reputasi merek, dan kepercayaan berpengaruh positif signifikan terhadap persepsi konsumen, sedangkan persepsi risiko berpengaruh negatif. Persepsi konsumen terbukti berpengaruh signifikan terhadap niat beli. Temuan ini memberikan implikasi penting bagi strategi pemasaran digital, khususnya dalam membangun persepsi positif untuk mendorong intensi pembelian.
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References
- Dwivedi, A. et al. (2022). Brand reputation and its impact on trust and loyalty in e-commerce. Journal of Business Research, 138.
- Featherman, M., & Hajli, N. (2021). Perceived risk and digital consumer behavior. Information & Management, 58(5).
- Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2022). Multivariate Data Analysis (8th ed.). Pearson.
- Ghozali, I. (2021). Model Persamaan Struktural Konsep dan Aplikasi dengan AMOS 24. Semarang: Universitas Diponegoro.
- Kim, J., & Song, H. (2020). Trust in online shopping behavior. Journal of Interactive Marketing, 51.
- Lim, W. M., & Ting, D. H. (2023). Understanding purchase intention in the digital age. Journal of Consumer Behaviour, 22(1).
- Liu, X., & Park, S. (2021). The impact of website quality on online purchase intention: Moderating role of trust. Journal of Retailing and Consumer Services, 60.
- Sekaran, U., & Bougie, R. (2021). Research Methods for Business: A Skill-Building Approach (8th ed.). Wiley.
- Chang, H. H., & Chen, S. W. (2022). The impact of website quality on customer satisfaction and purchase intention. International Journal of Information Management, 62, 102432.
- Dwivedi, A., Johnson, L. W., Wilkie, D., & De Araujo-Gil, L. (2022). Brand reputation and its impact on trust and loyalty in e-commerce. Journal of Business Research, 138, 439–450. https://doi.org/10.1016/j.jbusres.2021.09.028
- Featherman, M., & Hajli, N. (2021). Perceived risk and digital consumer behavior: A literature review. Information & Management, 58(5), 103500. https://doi.org/10.1016/j.im.2021.103500
- Gefen, D., Benbasat, I., & Pavlou, P. A. (2022). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 46 (1), 345–372.
- Ghozali, I. (2021). Model persamaan struktural: Konsep dan aplikasi dengan AMOS 24. Semarang: Universitas Diponegoro.
- Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2022). Multivariate data analysis (8th ed.). Pearson Education.
- Haryono, T., Nugroho, A., & Prasetyo, W. (2023). Trust as a determinant of purchase intention in Indonesian online marketplaces. Journal of Consumer Studies, 11 (1), 55–66.
- Kim, J., & Song, H. (2020). Trust in online shopping behavior: The role of brand reputation. Journal of Interactive Marketing, 51, 29–41. https://doi.org/10.1016/j.intmar.2020.02.001
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- Lestari, D., Wijaya, A., & Handayani, T. (2023). Consumer purchase intention in digital retail platforms: The mediating role of perceived value. Journal of Retail and E-commerce, 5(2), 100–115.
- Lim, W. M., & Ting, D. H. (2023). Understanding purchase intention in the digital age: A consumer behavior perspective. Journal of Consumer Behaviour, 22(1), 15–28. https://doi.org/10.1002/cb.2010
- Misnawati, M., Rachmawati, A., & Arifin, M. (2023). Building brand reputation through loyalty program in Southeast Asian e-commerce. Asian Journal of Business Research, 13(1), 90–104.
- Muhajir, H., & As' ad, A. (2022). Pengaruh Kualitas Produk, Promosi, dan Kualitas Layanan terhadap Keputusan Pembelian Konsumen pada PT. Finansia Multi Finance Kredit Plus. Amkop Management Accounting Review (AMAR), 2(1), 1-12.
- Mulyani, D., & Widodo, A. (2022). Perceived risk and its effect on online shopping intention in Indonesia. Jurnal Manajemen dan Bisnis, 9(2), 130–145.
- Putri, R. D., & Ghozali, I. (2022). The mediating role of trust in online purchase decisions. Indonesian Journal of Business Analytics, 4(3), 210–225.
- Ramadhani, F., & Sari, N. P. (2021). The role of consumer perception in online purchasing decisions: A Shopee case. Jurnal Ekonomi Digital Indonesia, 2 (1), 45–60.
- Sari, N. K., & As' ad, A. (2022). Pengaruh Harga dan Citra Merek terhadap Keputusan Pembelian Masker Pokana Saat Pandemi di Makassasar. Amkop Management Accounting Review (AMAR), 2(1), 63-70.
- Sekaran, U., & Bougie, R. (2021). Research methods for business: A skill-building approach (8th ed.). Wiley.
- Sukmawati, S., Asmaliani, I., & As' ad, A. (2024). Peningkatan Produksi dan Perbaikan Pemasaran dari Produk Abon Cakalang Pedas Kedai Shafa di kelurahan Pandang, Panakkukang, Makassar. I-Com: Indonesian Community Journal, 4(4), 2928-2940.
- Wang, Y., & Chen, Y. (2022). Perceived risk as a barrier to online shopping: Evidence from e-commerce users. Electronic Commerce Research and Applications, 50, 101082.
- We Are Social. (2023). Digital 2023: Indonesia. https://datareportal.com/reports/digital-2023-indonesia
- Wibowo, H., Prasetya, A., & Syafitri, R. (2023). Website quality and user trust: Case of Shopee Indonesia. International Journal of E-Business Studies, 7 (1), 25–38.
- Yuliana, R., & Darmawan, M. A. (2022). Pengaruh kualitas website terhadap kepercayaan konsumen di e-commerce. Jurnal Teknologi dan Informasi, 6(1), 20–29.
- Yuniarti, A., & Ramadhani, D. (2022). Dampak perceived risk terhadap niat beli di platform digital. Jurnal Ekonomi dan Bisnis, 8(3), 77–89.
- Zhou, T., Lu, Y., & Wang, B. (2022). Consumer perception and e-commerce adoption: An integrated model. Information Systems Frontiers, 24(1), 55–70.
- Zeithaml, V. A., Bitner, M. J., Gremler, D. D., & Ajay, P. (2022). Services marketing: Integrating customer focus across the firm (8th ed.). McGraw-Hill Education.
References
Dwivedi, A. et al. (2022). Brand reputation and its impact on trust and loyalty in e-commerce. Journal of Business Research, 138.
Featherman, M., & Hajli, N. (2021). Perceived risk and digital consumer behavior. Information & Management, 58(5).
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2022). Multivariate Data Analysis (8th ed.). Pearson.
Ghozali, I. (2021). Model Persamaan Struktural Konsep dan Aplikasi dengan AMOS 24. Semarang: Universitas Diponegoro.
Kim, J., & Song, H. (2020). Trust in online shopping behavior. Journal of Interactive Marketing, 51.
Lim, W. M., & Ting, D. H. (2023). Understanding purchase intention in the digital age. Journal of Consumer Behaviour, 22(1).
Liu, X., & Park, S. (2021). The impact of website quality on online purchase intention: Moderating role of trust. Journal of Retailing and Consumer Services, 60.
Sekaran, U., & Bougie, R. (2021). Research Methods for Business: A Skill-Building Approach (8th ed.). Wiley.
Chang, H. H., & Chen, S. W. (2022). The impact of website quality on customer satisfaction and purchase intention. International Journal of Information Management, 62, 102432.
Dwivedi, A., Johnson, L. W., Wilkie, D., & De Araujo-Gil, L. (2022). Brand reputation and its impact on trust and loyalty in e-commerce. Journal of Business Research, 138, 439–450. https://doi.org/10.1016/j.jbusres.2021.09.028
Featherman, M., & Hajli, N. (2021). Perceived risk and digital consumer behavior: A literature review. Information & Management, 58(5), 103500. https://doi.org/10.1016/j.im.2021.103500
Gefen, D., Benbasat, I., & Pavlou, P. A. (2022). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 46 (1), 345–372.
Ghozali, I. (2021). Model persamaan struktural: Konsep dan aplikasi dengan AMOS 24. Semarang: Universitas Diponegoro.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2022). Multivariate data analysis (8th ed.). Pearson Education.
Haryono, T., Nugroho, A., & Prasetyo, W. (2023). Trust as a determinant of purchase intention in Indonesian online marketplaces. Journal of Consumer Studies, 11 (1), 55–66.
Kim, J., & Song, H. (2020). Trust in online shopping behavior: The role of brand reputation. Journal of Interactive Marketing, 51, 29–41. https://doi.org/10.1016/j.intmar.2020.02.001
Kotler, P., & Keller, K. L. (2021). Marketing management (16th ed.). Pearson Education.
Lestari, D., Wijaya, A., & Handayani, T. (2023). Consumer purchase intention in digital retail platforms: The mediating role of perceived value. Journal of Retail and E-commerce, 5(2), 100–115.
Lim, W. M., & Ting, D. H. (2023). Understanding purchase intention in the digital age: A consumer behavior perspective. Journal of Consumer Behaviour, 22(1), 15–28. https://doi.org/10.1002/cb.2010
Misnawati, M., Rachmawati, A., & Arifin, M. (2023). Building brand reputation through loyalty program in Southeast Asian e-commerce. Asian Journal of Business Research, 13(1), 90–104.
Muhajir, H., & As' ad, A. (2022). Pengaruh Kualitas Produk, Promosi, dan Kualitas Layanan terhadap Keputusan Pembelian Konsumen pada PT. Finansia Multi Finance Kredit Plus. Amkop Management Accounting Review (AMAR), 2(1), 1-12.
Mulyani, D., & Widodo, A. (2022). Perceived risk and its effect on online shopping intention in Indonesia. Jurnal Manajemen dan Bisnis, 9(2), 130–145.
Putri, R. D., & Ghozali, I. (2022). The mediating role of trust in online purchase decisions. Indonesian Journal of Business Analytics, 4(3), 210–225.
Ramadhani, F., & Sari, N. P. (2021). The role of consumer perception in online purchasing decisions: A Shopee case. Jurnal Ekonomi Digital Indonesia, 2 (1), 45–60.
Sari, N. K., & As' ad, A. (2022). Pengaruh Harga dan Citra Merek terhadap Keputusan Pembelian Masker Pokana Saat Pandemi di Makassasar. Amkop Management Accounting Review (AMAR), 2(1), 63-70.
Sekaran, U., & Bougie, R. (2021). Research methods for business: A skill-building approach (8th ed.). Wiley.
Sukmawati, S., Asmaliani, I., & As' ad, A. (2024). Peningkatan Produksi dan Perbaikan Pemasaran dari Produk Abon Cakalang Pedas Kedai Shafa di kelurahan Pandang, Panakkukang, Makassar. I-Com: Indonesian Community Journal, 4(4), 2928-2940.
Wang, Y., & Chen, Y. (2022). Perceived risk as a barrier to online shopping: Evidence from e-commerce users. Electronic Commerce Research and Applications, 50, 101082.
We Are Social. (2023). Digital 2023: Indonesia. https://datareportal.com/reports/digital-2023-indonesia
Wibowo, H., Prasetya, A., & Syafitri, R. (2023). Website quality and user trust: Case of Shopee Indonesia. International Journal of E-Business Studies, 7 (1), 25–38.
Yuliana, R., & Darmawan, M. A. (2022). Pengaruh kualitas website terhadap kepercayaan konsumen di e-commerce. Jurnal Teknologi dan Informasi, 6(1), 20–29.
Yuniarti, A., & Ramadhani, D. (2022). Dampak perceived risk terhadap niat beli di platform digital. Jurnal Ekonomi dan Bisnis, 8(3), 77–89.
Zhou, T., Lu, Y., & Wang, B. (2022). Consumer perception and e-commerce adoption: An integrated model. Information Systems Frontiers, 24(1), 55–70.
Zeithaml, V. A., Bitner, M. J., Gremler, D. D., & Ajay, P. (2022). Services marketing: Integrating customer focus across the firm (8th ed.). McGraw-Hill Education.